Privacy Policy

Last updated: 14/02/2026

Estrella Healing places great importance on protecting your personal data. This policy explains how we collect, use, and protect your information.

1. Data Controller

Estrella Healing
Chemin du Pont Vieux
11190 Bugarach, France
Email: ishtar@estrellahealing.fr
SIRET: 44189838400025

2. Data Collected and Purposes

2.1 Contact Form

Data collected: First name, last name, email, message
Purpose: To respond to your information requests
Legal basis: Consent
Retention period: Maximum 3 years after last contact

2.2 Newsletter

Data collected: Email, first name
Purpose: Sending our newsletter (news, upcoming retreats)
Legal basis: Consent (double opt-in)
Retention period: Until unsubscription
Tool used: Brevo (EU hosting)

2.3 Retreat Registration

Data collected: First name, last name, email, phone, address, health information if necessary
Purpose: Managing your registration, organizing the retreat, communication before/after the retreat
Legal basis: Contract execution
Retention period: 10 years (accounting and legal obligations)

2.4 Payments

Data collected: Payment confirmation (transaction reference)
Purpose: Processing and tracking payments
Legal basis: Contract execution
Tool used: PayPal (for online payments) – PayPal collects and processes payment data directly
Retention period: 10 years (accounting obligations)

Important note: For bank transfers, you send a transfer to our account. We do not collect your banking details. For PayPal, your payment data is processed directly by PayPal in accordance with their own privacy policy.

3. Sharing Data with Third Parties

We do not sell or rent your personal data. We share your data only with:

  • Brevo (newsletter management) – hosting in the European Union
  • PayPal (online payment processing) – GDPR compliant
  • IONOS (website hosting) – hosting in the European Union

These providers are contractually bound to protect your data and use it only for the requested services.

4. Cookies and Tracking Technologies

This website uses cookies to improve your experience and analyze its use.

Cookie management: We use CookieYes to allow you to manage your cookie preferences at any time.

Types of cookies used:

  • Essential cookies: Necessary for the site to function (no consent required)
  • Performance cookies: Google Analytics (with consent)
  • Marketing cookies: [If applicable] (with consent)

You can modify your cookie preferences at any time via the cookie management banner.

5. Your Rights

In accordance with GDPR, you have the following rights:

  • Right of access: Obtain a copy of your personal data
  • Right of rectification: Correct inaccurate data
  • Right to erasure: Request deletion of your data (except legal obligations)
  • Right to object: Object to the processing of your data
  • Right to data portability: Retrieve your data in a structured format
  • Right to withdraw consent: Withdraw your consent at any time

To exercise your rights: Contact us at ishtar@estrellahealing.fr

Response time: Maximum 1 month

Complaint: If you believe your rights are not being respected, you can file a complaint with the CNIL (www.cnil.fr) or your local data protection authority.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, modification, disclosure, or destruction.

  • Secure SSL/HTTPS connection
  • Restricted access to personal data
  • Regular data backups
  • GDPR-compliant service providers

7. Changes to this Policy

We reserve the right to modify this privacy policy at any time. The updated version will always be available on this page with the date of last update.

8. Contact

For any questions regarding this privacy policy or your personal data:

Email: ishtar@estrellahealing.fr
Address: Estrella Healing, Chemin du Pont Vieux, 11190 Bugarach, France